FAQ
You’ll find the answers to the most frequently asked questions below. Can’t find what you’re looking for? Feel free to reach out to us directly via email or the contact form — we’re happy to help!
Business details
Name of the business: Refined Heritage by Fjær E-commerce
Business address: Mathenesserdijk 412 L, 3026GV, Rotterdam, Netherlands
Company Registration Number: 92717640
Email: support@refined-heritage.com
Telephone number: +447446425688
Contact form: here
Customer service opening hours (GMT+0):
Monday - Friday: 8AM - 6PM
Saturday - Sunday: 11AM - 3PM
SHIPPING AND TRACKING
All questions regarding shipments and track & trace
How long will it take to get my orders?
The delivery time of your order will be 4-7 working days.
Our handling time is 1-2 working days (Mon- Sat). During these days we make sure to pack your order and get it ready for shipping.
Our delivery time is 3-5 working days (Mon- Sat). This is the time it will take the carrier to deliver your order.
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page.
Do you ship overseas?
Currently we ship to the United Kingdom only.
RETURNS AND EXCHANGE
Learn more about our Return and Refund Policy as well as the products warranty.
What is the return, refund and exchange policy?
You can return a product within 14-days. Please see our return, refund and exchange policy for the details.
How do returns work?
By simply sending us an e-mail on support@refined-heritage.com or through the contact form.
Our support team will then guide you through the return process.
When will I get my money back?
Once we received your return, we will send you money back within 10 days after the return package arrives.
PRODUCT AND STORE INFORMATION
Here you will find all the related questions for products.
What size should I get?
All our clothes are based on standard sizing and most of the products come with a tailor made size chart. We strongly recommend getting 1 size bigger if you are having doubts about the size to ensure a better fit, as our clothes are tailor adjusted to the body, taking one size up will ensure you will fit in.
Our Shoes & Loafers are true to size, keep in mind that loafers don't have laces, they will have to fit tight. If you are unsure about your size, take one size up for loafers to make sure they will no fit too tight. We recommend going up 0.5 size if you normally have half sizes for a better fit.
To find your perfect size, please check the foot length in cm / inches provided.
How can I pay?
We offer secure payments using American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, Shop Pay and Visa.
Contact us