FAQ

We are currently experiencing a very high order volume, all orders will be dispatched within 1-3 business days, and shipping will take around 7-9 business days depending on your location.

Delivery details will be provided during checkout & in your confirmation email.

Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page.

Currently we ship to the United Kingdom only.

You can return a product within 14-days .

By simply sending us an e-mail on support@refined-heritage.com or through the contact form.

Our support team will then guide you through the return process.

Once we received your return, we will send you money back within 10 days after the return package arrives.

All our clothes are based on standard sizing and most of the products come with a tailor made size chart. We strongly recommend getting 1 size bigger if you are having doubts about the size to ensure a better fit, as our clothes are tailor adjusted to the body, taking one size up will ensure you will fit in.

Our Shoes & Loafers are true to size, keep in mind that loafers don't have laces, they will have to fit tight. If you are unsure about your size, take one size up for loafers to make sure they will no fit too tight. We recommend going up 0.5 size if you normally have half sizes for a better fit.

To find your perfect size, please check the foot length in CM / INCHES provided.

We currently offer the following trusted payment methods: Creditcard, PayPal, ShopPay, Apple Pay and Google Pay.