Payment policy
At Refined Heritage, your payment security and convenience are our top priorities. We offer a range of trusted and widely used payment methods to ensure a seamless shopping experience for our customers in the United Kingdom.
Payment security
At Refined Heritage, safeguarding your payment information is paramount. We use secure payment gateways and SSL encryption to keep your data private and protected. All transactions are handled by trusted third-party payment processors that adhere to the highest security standards. Your financial information is never stored on our servers, ensuring complete confidentiality and security during every purchase.
Accepted payment methods
To provide you with flexibility and ease of payment, we accept a wide range of options:
- American Express
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- PayPal
- Shop Pay
- Visa
Currency
All transactions are processed in British Pounds (GBP).
Payment confirmation
Once your payment is successfully processed, you will receive a confirmation email with your order details and receipt. To ensure that you receive all updates, please provide a valid email address at checkout. If you do not receive the confirmation email, please check your spam or junk folder, or reach out to us for assistance.
Failed or declined payments
Occasionally, payments may be declined or fail due to reasons such as insufficient funds, incorrect payment details, or bank restrictions. If your payment is unsuccessful, we recommend double-checking your information or trying an alternative payment method. If the issue persists, please contact your bank for clarification or support.
Payment issues and disputes
If you have any concerns or disputes regarding a payment, please get in touch with us immediately at support@refined-heritage.com. Our customer service team is here to assist you and resolve any payment-related issues promptly.
Business details
Company name: Refined Heritage by Fjær E-commerce
Business address: Mathenesserdijk 412 L, 3026GV, Rotterdam, Netherlands
Company Registration Number: 92717640
DUNS Number: 965428427
VAT Number: NL004972890B57
Email: support@refined-heritage.com
Telephone number: +447853752854
Contact form: here
Customer service opening hours (GMT+0):
Monday - Friday: 8AM - 6PM
Saturday - Sunday: 11AM - 3PM
We want you to love your purchase, but if for any reason you’re not satisfied, here’s how our return, refund, and exchange process works.
Key Information:
- Return Period: 14 days from delivery
- Restocking Fee: None
- Refund Processing Time: Within 10 days
- Return Shipping: Customer pays for return shipping
Return Policy
You have 14 days from the delivery date to return your items. To begin, please reach out to us at support@refined-heritage.com. Items must be in their original condition, unused, unworn, and with all tags and packaging intact. We cannot accept returns after 14 days.
How to Return an Item
- Get Approval First: Contact us at support@refined-heritage.com with your order details and reason for returning. Items sent without prior approval will not be accepted.
- Follow the Instructions: Once your return is approved, we’ll provide you with detailed return instructions.
- Pack Securely: Be sure to pack the item properly to avoid any damage in transit.
- Return Shipping Costs: You will be responsible for paying for return shipping.
Refund Process
Once we receive your returned item, we will inspect it. If everything checks out, your refund will be processed to your original payment method. This usually takes up to 10 days. We do not charge any restocking fees.
Exchanges
Changed your mind and want something else? No problem! Contact us at support@refined-heritage.com with details about the item you’d like to exchange. We’ll guide you through the exchange process.
Cancellations
If you need to cancel your order, please contact us as soon as possible at support@refined-heritage.com. Once your order has been processed, we cannot guarantee it can be canceled.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, we’re here to help. Please take a photo of the issue and send it to us at support@refined-heritage.com. We’ll make sure to resolve the issue by sending you the correct or replacement item.
Returns are subject to our Terms of Service.
Business details
Company name: Refined Heritage by Fjær E-commerce
Business address: Mathenesserdijk 412 L, 3026GV, Rotterdam, Netherlands
Company Registration Number: 92717640
DUNS Number: 965428427
VAT Number: NL004972890B57
Email: support@refined-heritage.com
Telephone number: +447853752854
Contact form: here
Customer service opening hours (GMT+0):
Monday - Friday: 8AM - 6PM
Saturday - Sunday: 11AM - 3PM