Payment Policy

Payment Security

At Refined Heritage, safeguarding your payment information is paramount. We use secure payment gateways and SSL encryption to keep your data private and protected. All transactions are handled by trusted third-party payment processors that adhere to the highest security standards. Your financial information is never stored on our servers, ensuring complete confidentiality and security during every purchase.

Accepted Payment Methods

To provide you with flexibility and ease of payment, we accept a wide range of options:

• Visa, MasterCard, Maestro, and American Express: Make secure payments using your debit or credit card. Transactions are processed instantly, giving you a smooth checkout experience.
• PayPal: Pay with confidence using PayPal, which provides an additional layer of security by allowing you to pay without sharing your card details directly on our website.
• Google Pay and Apple Pay: Enjoy fast, secure, and convenient payments using these mobile payment solutions directly from your smartphone or computer.
• Shop Pay: Simplify your checkout process by saving your payment information with Shop Pay. It also allows you to track your orders and manage payment details easily.

Currency

All transactions are processed in British Pounds (GBP). If you are shopping from outside the UK, your bank may charge additional fees for currency conversion. Please contact your bank for details regarding any applicable fees.

Payment Confirmation

Once your payment is successfully processed, you will receive a confirmation email with your order details and receipt. To ensure that you receive all updates, please provide a valid email address at checkout. If you do not receive the confirmation email, please check your spam or junk folder, or reach out to us for assistance.

Failed or Declined Payments

Occasionally, payments may be declined or fail due to reasons such as insufficient funds, incorrect payment details, or bank restrictions. If your payment is unsuccessful, we recommend double-checking your information or trying an alternative payment method. If the issue persists, please contact your bank for clarification or support.

Payment Issues and Disputes

If you have any concerns or disputes regarding a payment, please get in touch with us immediately at support@refined-heritage.com. Our customer service team is here to assist you and resolve any payment-related issues promptly.

Company Information

Website Name: Refined Heritage
Company Name: Fjær E-commerce
Address: De Vliegerstraat 77, 3021 ZN Rotterdam, Netherlands
E-Mail: support@refined-heritage.com
Contact Form: here
Phone: +31 657162032
Business Number: 92717640
VAT Number: NL004972890B57

Customer Service Opening Hours:
Monday to Friday from 09:00 to 17:00
Saturday and Sunday from 11:00 to 15:00
We aim to respond within one day.