Payment policy
At Refined Heritage, your payment security and convenience are our top priorities. We offer a range of trusted and widely used payment methods to ensure a seamless shopping experience for our customers in the United Kingdom.
Payment security
At Refined Heritage, safeguarding your payment information is paramount. We use secure payment gateways and SSL encryption to keep your data private and protected. All transactions are handled by trusted third-party payment processors that adhere to the highest security standards. Your financial information is never stored on our servers, ensuring complete confidentiality and security during every purchase.
Accepted payment methods
To provide you with flexibility and ease of payment, we accept a wide range of options:
- American Express
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- PayPal
- Shop Pay
- Visa
Currency
All transactions are processed in British Pounds (GBP).
Payment confirmation
Once your payment is successfully processed, you will receive a confirmation email with your order details and receipt. To ensure that you receive all updates, please provide a valid email address at checkout. If you do not receive the confirmation email, please check your spam or junk folder, or reach out to us for assistance.
Failed or declined payments
Occasionally, payments may be declined or fail due to reasons such as insufficient funds, incorrect payment details, or bank restrictions. If your payment is unsuccessful, we recommend double-checking your information or trying an alternative payment method. If the issue persists, please contact your bank for clarification or support.
Payment issues and disputes
If you have any concerns or disputes regarding a payment, please get in touch with us immediately at support@refined-heritage.com. Our customer service team is here to assist you and resolve any payment-related issues promptly.
Business details
Name of the business: Refined Heritage by Fjær E-commerce
Business address: Mathenesserdijk 412 L, 3026GV, Rotterdam, Netherlands
Company Registration Number: 92717640
Email: support@refined-heritage.com
Telephone number: +447446425688
Contact form: here
Customer service opening hours (GMT+0):
Monday - Friday: 8AM - 6PM
Saturday - Sunday: 11AM - 3PM